Vetware Survey...

As the old saying goes...

           If you are happy with Vetware, please tell others.
           If you are not happy, please tell us.

Certainly in the veterinary industry, Support is #1.
It would be our pleasure to review your comments and concerns and discuss them fully with you. We would greatly appreciate if you would complete this short survey regarding your Vetware system. We will respond to your concerns in a timely fashion.

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Name Clinic/Company ...................................................... - Canadian provinces - Alberta British Columbia Manitoba New Brunswick Newfoundland Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon Territory - United States States - Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming - Other - Asia Australia Europe Province/State * Phone E-Mail Website Please rate your Vetware system. In all of your ratings, please consider...      [ ]                1           2           3           4           5   not used         Poor       25%      OK        75%    Good You will have a comment section at the end, please list any suggestions or comments, at that time. Please rate all of the following... Security... The security system within Vetware    N/A     Poor 1   2   3   4   5 Good System Flow... The system logic flow of, when...       looking up accounts and animals    N/A     Poor 1   2   3   4   5 Good       looking up History and using card function    N/A     Poor 1   2   3   4   5 Good       booking appointments    N/A     Poor 1   2   3   4   5 Good       entering quotations, treatments and billing    N/A     Poor 1   2   3   4   5 Good       accepting payments and printing invoices    N/A     Poor 1   2   3   4   5 Good       entering multimedia pictures    N/A     Poor 1   2   3   4   5 Good Reports... How would you rate the following reports to the clients...       invoices    N/A     Poor 1   2   3   4   5 Good       statements    N/A     Poor 1   2   3   4   5 Good How would you rate the following reports for the clinic...       Daily, Cash Receipts, Change in A/R reports    N/A     Poor 1   2   3   4   5 Good       Statements and monthly invoice reprints    N/A     Poor 1   2   3   4   5 Good       Monthly report    N/A     Poor 1   2   3   4   5 Good       Financial analysis reports    N/A     Poor 1   2   3   4   5 Good Charge Codes... Rate the charge code maintenance and grid editing    N/A     Poor 1   2   3   4   5 Good       the inventory Order Entry System    N/A     Poor 1   2   3   4   5 Good       the inventory reports    N/A     Poor 1   2   3   4   5 Good Ease of Use... Rate the ease of use and efficiency of the recall system...       Vaccination Recalls    N/A     Poor 1   2   3   4   5 Good       Standard Recalls    N/A     Poor 1   2   3   4   5 Good       Miscellaneous Recalls    N/A     Poor 1   2   3   4   5 Good       Animal Recall Displays    N/A     Poor 1   2   3   4   5 Good       Best Client Recalls    N/A     Poor 1   2   3   4   5 Good Vetware Integration... Please rate the Vetware integration procedures...       integration to Word (mail merge documents)    N/A     Poor 1   2   3   4   5 Good       integration to accounting: Simply & QuickBooks    N/A     Poor 1   2   3   4   5 Good       integration to Vita-Tech    N/A     Poor 1   2   3   4   5 Good       integration to EvaVetDental Digital Sensor    N/A     Poor 1   2   3   4   5 Good Supporting Programs... Please rate the support programs within Vetware       Backup    N/A     Poor 1   2   3   4   5 Good       Markup    N/A     Poor 1   2   3   4   5 Good       multi-clinic sync and merge procedures    N/A     Poor 1   2   3   4   5 Good       account balance review procedures    N/A     Poor 1   2   3   4   5 Good       upgrade procedures    N/A     Poor 1   2   3   4   5 Good Overall... Please rate Vetware overall...    N/A     Poor 1   2   3   4   5 Good Do you have any Vetware comments? With your following responses, please consider...            1             2             3             4             5            No         Not          OK        Maybe       Yes                        Really                         Vetware Support... Please rate the following areas of Vetware support...       Do we respond in a timely fashion to your support needs?               No  1   2   3   4   5   Yes       Are our responses effective in resolving your problems?               No  1   2   3   4   5   Yes       Do you get value for Compu-Trust's annual support fees?               No  1   2   3   4   5   Yes Assuming increasing support would correspond to increasing support fees, should Compu-Trust...       increase emergency support hours?               No  1   2   3   4   5   Yes       increase the number of support staff?               No  1   2   3   4   5   Yes       include an annual support visit with its fees?               No  1   2   3   4   5   Yes Vetware Enhancements... Are you happy with the frequency of Vetware enhancements?               No  1   2   3   4   5   Yes Do you keep up to date with the most current Vetware release?               No  1   2   3   4   5   Yes Do you have any Support comments? Compu-Trust Web-site... Should Compu-Trust offer website programming and design to its users?               No  1   2   3   4   5   Yes Would you like your clinic and and address to be displayed on our website, in the client section?               No  1   2   3   4   5   Yes Would you like a link from the Vetware site to your home page?               No  1   2   3   4   5   Yes Recommendations... Would you recommend Vetware to others?               No  1   2   3   4   5   Yes If you would like to write a recommendation for Compu-Trust and its Vetware software, and have this displayed on our website, please enter it here...   (revision date: June 18, 2009)